FAQ's

We ship and deliver all our orders Pan-India

All online orders are shipped from our Fulfilment Centre located in Jammu.

Get Your Products Delivered Directly to Your Doorstep at Competitive Rates.

We ship all orders within 24 hours of receiving them, until specified with a date of shipping (in case of pre-orders). Please check your spam folder in case our email was redirected there. Kindly allow us 2-5 working days for your order to be delivered. International orders take 5-10 working days to get delivered.

You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service.

Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfil all orders that are confirmed. Feel free to contact us and we will solve this at the earliest.

Your order will been confirmed with a 5 digit order number (Eg: #55555). We ship all orders within 24 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.

No problem; reach out to our Whatsapp chat and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to support@waht.in immediately with your order number and the changes to be made and the team will happily assist you.

We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is Returned to Origin (RTO). To avoid an RTO, please make sure to inform us about the same on support@waht.in so that we can hold our shipment until you are available at the location.

Kindly drop in an email to support@waht.in with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.

We have an Exchange Policy of 5 days from the date of receiving the product for online orders and date of billing for store purchases. To initiate an exchange, please write to contact@waht.in within 5 days of receiving the item.

Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;

• the product/s are returned after use
• the products are damaged
• the products do not have all the tags

• Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days

We do not have a return policy due to the limited quantities we produce. Hence, all orders are final and we do not provide any refunds. For more info, please drop us an email at contact@waht.in and the team will be happy to assist you

As Waht caters to the oversized fit, if you're unsure about sizing, we recommend going one size down from your regular size. For example, if you normally wear an M, you can go ahead with an S with us. Once comfortable, you can always upsize if you prefer a looser look. It's worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.

Machine wash works for all our tees. air-dry. avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. do not iron the print directly.

We usually announce our upcoming designs and collections on our official Instagram account - @what We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.

A pre-order is the reservation of an item that is available to purchase but will be shipped out based on the mentioned date. Please make sure to read the Product Description on orders that are of PRE-ORDER status.

Yes, simply drop in an email to support@waht.in and the team will facilitate a GST invoice against your order.

For custom orders, kindly drop us an email to contact@waht.in and the team will reach out to you shortly

if you have received an order confirmation email and a follow-up email mentioning that your transaction has failed, do not worry. Your order will be shipped as this would be a glitch with our payments aggregator. Once an order number has been generated, your order will be shipped and delivered as per our policy

Order Related - support@waht.in

Exchanges - contact@waht.in

Contact - contact@waht.in

Whatsapp - +91 889 969 2508